1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.
2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :
– Item was delivered to you in a damaged / defective condition.
– Item was not as per the image displayed on the website.
3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.
4. The cost of return shipping will not be covered by Jijibaa.com. Only in case of damaged products or products that are received wrong, Jijibaa would cover the return shipping costs up to Rs. 100 in cases of Self Return.
5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Jijibaa.
6. Any Custom / Standard Stitched Item, or Lingerie Set items cannot be exchanged or returned.
All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.
Below is the details required to process refund.
1. If payment is made via credit / debit card – Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.
2. If payment is made via Cash On Delivery / Deposit – Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.
Please share correct tracking details once the product is shipped.
Please note that International Refunds are processed once the product is received by Jijibaa.com.
Methods of Refund
We offer refund methods as per your payment mode.
- Wallet – Available for orders on Android only.
- Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
- NEFT transfer – Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
- Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.
Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.